Digital Patient Communication Platform
Helping healthcare organizations reach patients like never before.
How Can We Help?
Our digital, text-based virtual agents empower health systems to do more with less.
We engage all of your patient population using readily available mobile channels and easy-to-follow prompts.
Our cloud-based platform enables you to leverage your data to automate any patient communication workflow.
We digitize your communications in a uniquely personalized manner using two-way texts, emails and IVR calls.
Our platform’s use cases are highly configurable and can either be fully or partially automated – we’re flexible.
Explore Our Platform’s Use Cases
Secure, scalable and HIPAA-compliant communication workflows with no app downloads or portal logins required.
- Delivers personalized, two-way SMS texting, emails and IVR phone calls
- Provides customized blast messaging for on-demand patient communications
- Highly configurable and can easily integrate with other EHR applications to feed data back and forth
- Performs rule-based workflow tasks that provide your patients with instant access to an unlimited range of concierge services
- Assists your staff by automating repetitive tasks, eliminating manual errors and managing workflow handoffs between different teams
- Streamlines operations by connecting patient access, customer service and marketing workflows through a single platform
- Enables providers to get the most out of EHR investments by using your existing data to make many complicated decisions simultaneously
- Expedites scheduling of referrals and orders by automating the majority of outreach coordination activities
- Utilizes a multichannel contact approach that prompts patients to schedule their appointment
- Consolidates referral scheduling activities into a single workflow, and automates delivery of status updates back into the EHR system
- Facilitates an easier, faster way for patients to provide timely feedback with 4x higher response rates than traditional methods
- Delivers immediate insight into actionable opportunities to perform service recovery and grow patient loyalty
- Provides details on what patients loved about their experience as well as the ability to post feedback to online review sites
- Expedites appointment wait times by enabling scheduled patients to add themselves to a waitlist
- Automatically gets waitlist patients in for an appointment as quickly as possible at times that are convenient for them
- Intelligent digital workflow process that will automatically interpret and apply your scheduling template rules
- Delivers customized appointment reminders with easy cancellation or confirmation, plus rescheduling capabilities
- Automates delivery of appointment status updates back into the EHR system in real time
- Increases awareness of telehealth availability for patients needing to cancel or reschedule their in-person visit
- Allows providers to easily initiate rides-haring transportation services for their patients
- Identifies scheduled patients that will require non-emergency medical transportation to their upcoming appointment
- Asks customized screening questions to determine whether your patients qualify for non-emergency medical transportation coverage
- Automatically alerts your patients of the current bill amount and/or any prior balances due for payment
- Provides customized payment options, including the ability to submit payment online
- Allows your staff to view all payment coordination activity within our platform’s secure dashboard
- Provides your patients with a more comfortable method to disclose financial hardship in a timely and confidential manner
- Increases awareness of financial assistance availability to your patients who may not realize they qualify for help
- Automates collection of data required by funding sources using your financial assistance evaluation questionnaire
Reporting + Analytics
- Centralized reporting across your entire organization, including flexibility to drill down to different levels of granular detail
- Modern visual interface providing access to integrated operational and patient experience KPI dashboards at a swiftglance
- Customizable alerts and notifications to proactively monitor KPI thresholds by receiving a notification when an alert is triggered