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News Release

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Ensemble Health Partners Acquires Digital Patient Communications Platform, Odeza, to Transform Patient Experience

CINCINNATI, Ohio (June 2, 2021) – Ensemble Health Partners (“Ensemble”), the industry leader in end-to-end revenue cycle management, announced today it has acquired Odeza, an all-in-one digital consumer communications platform that integrates with leading electronic health record (“EHR”) platforms to unify, simplify and automate patient interactions. The integration of this innovative technology into Ensemble’s proprietary revenue cycle platform, Ensemble IQ, will provide engaging digital experiences for patients while increasing revenues and reducing administrative costs for providers.

Odeza facilitates a uniquely integrated approach by bringing together the key elements of convenience and coordination frequently missing from traditional provider-patient communications. Using AI-enabled communication technology, the Odeza platform helps providers reach the modern healthcare consumer with intelligent, real-time two-way texting, interactive voice response (IVR) calls, email, live chat and web-based chatbots. The platform requires no app download or portal login by patients and enables more than 20 use cases, including scheduling confirmations and appointment reminders, appointment waitlist and backfill, order and referral management, patient balance reminders and payments, and ratings/reviews and service recovery. From patient acquisition to payment to retention, Odeza’s solutions help healthcare providers increase patient volumes while improving patient engagement and loyalty.

Ensemble IQ has a proven track record of dramatically improving revenue cycle performance for our clients, and Odeza will allow us to expand our capabilities to help healthcare providers reach today’s highly connected patients with automated, digital touch points,” said Judson Ivy, Founder and CEO of Ensemble. “This new technology, along with our people and processes, will allow us to continue to redefine the possible in healthcare for both providers and patients.”“Combining our experience developing mobile technologies and digital patient communication solutions with Ensemble’s industry-leading expertise creates an unrivaled platform for healthcare organizations looking to realize value on their digital investments while meeting the expectations of today’s consumers,” said Odeza Founder and CEO Dan Melillo, who will be joining Ensemble’s leadership team as Chief Digital Officer.

Ensemble partners with more than 380 hospitals and 8,000 healthcare providers across the U.S. to improve financial performance and patient experiences, allowing providers to focus on improving clinical outcomes and reinvesting in patient care. Ensemble experienced significant growth in 2020, adding a record number of new end-to-end clients and achieving record revenue, as well as hiring more than 1,500 new employees nationwide.

This momentum has continued in 2021. With the most advanced automation technology in the market, Ensemble was recently granted five patents from the U.S. Patent and Trademark Office, with six others pending. In February 2021, Ensemble was awarded the “Best in KLAS” designation for full revenue cycle outsourcing for the second year in a row, receiving the highest score in KLAS history of any revenue cycle management company for our ability to exceed expectations and deliver tangible outcomes for clients.

About Ensemble Health Partners  

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We purpose built our end-to-end revenue cycle platform to deliver significant and sustainable financial performance improvement for our clients, improve the patient experience, and allow providers to focus on clinical care. We offer both end-to-end revenue cycle management as well as a comprehensive suite of point solutions to healthcare providers throughout the U.S., forging deep relationships with our clients to find innovative solutions and deliver lasting results. Recognized with multiple industry awards and as a Becker’s Healthcare Top Workplace, Ensemble is setting a new standard for revenue cycle management — redefining the possible in healthcare by empowering people to be the difference. For more information, visit ensemblehp.com.

About Odeza  

Odeza® builds interactive technologies that give providers the power to connect with patients smarter, better, faster. The digital health company simplifies, integrates and automates provider-patient communication to create a seamless experience. From two-way SMS, voice, and email to live chat and web-based chatbots, Odeza’s comprehensive patient outreach platform bridges digital touch points to reach the highly connected, modern healthcare consumer. For more information, visit odeza.com or connect on LinkedIn, Twitter or Facebook.

HFMA Profile: Driving Engagement Through Patient-Centric Digital Communications

By digital outreach

From the consumerization of healthcare to provider underutilization to COVID-19 outreach coordination, ODEZA Founder + CEO Dan Melillo shares how a unified digital communications platform can help healthcare organizations tackle some of the biggest challenges they face today.

Q+A With Dan Melillo

How leveraging an integrated digital communications platform to deliver
a seamless patient experience drives operational efficiency, reduces costs
and boosts revenue. 

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Platform

By

Digital Patient Communication Platform

Helping healthcare organizations reach patients like never before.

How Can We Help?

Our digital, text-based virtual agents empower health systems to do more with less.

Engagement
for Everyone

We engage all of your patient population using readily available mobile channels and easy-to-follow prompts.

Real-Time
Integration

Our cloud-based platform enables you to leverage your data to automate any patient communication workflow.

Two-Way
Communication

We digitize your communications in a uniquely personalized manner using two-way texts, emails and IVR calls.

Innovative
Flexibility

Our platform’s use cases are highly configurable and can either be fully or partially automated – we’re flexible.

Explore Our Platform’s Use Cases

Secure, scalable and HIPAA-compliant communication workflows with no app downloads or portal logins required.
Interactive Messaging
Digitize patient conversations using a multichannel approach designed for the way people use their phones today.

  • Delivers personalized, two-way SMS texting, emails and IVR phone calls
  • Provides customized blast messaging for on-demand patient communications
  • Highly configurable and can easily integrate with other EHR applications to feed data back and forth

Workflow Automation
Radically improve patient journeys by speeding up manual processes and reducing variability in customer service.

  • Performs rule-based workflow tasks that provide your patients with instant access to an unlimited range of concierge services
  • Assists your staff by automating repetitive tasks, eliminating manual errors and managing workflow handoffs between different teams
  • Streamlines operations by connecting patient access, customer service and marketing workflows through a single platform
  • Enables providers to get the most out of EHR investments by using your existing data to make many complicated decisions simultaneously

Referral Management
Convert new or existing patient referrals to scheduled appointments without making outbound calls.

  • Expedites scheduling of referrals and orders by automating the majority of outreach coordination activities
  • Utilizes a multichannel contact approach that prompts patients to schedule their appointment
  • Consolidates referral scheduling activities into a single workflow, and automates delivery of status updates back into the EHR system

Patient Feedback
Collect valuable consumer insights and drive service recovery in real time with short mobile ratings.

  • Facilitates an easier, faster way for patients to provide timely feedback with 4x higher response rates than traditional methods
  • Delivers immediate insight into actionable opportunities to perform service recovery and grow patient loyalty
  • Provides details on what patients loved about their experience as well as the ability to post feedback to online review sites

Appointment Autofill
Keep provider schedules full by automatically backfilling cancelled or rescheduled appointments in real time.

  • Expedites appointment wait times by enabling scheduled patients to add themselves to a waitlist
  • Automatically gets waitlist patients in for an appointment as quickly as possible at times that are convenient for them
  • Intelligent digital workflow process that will automatically interpret and apply your scheduling template rules

Appointment Reminders
Reduce no-shows and gaps in patient care while also minimizing clinical workflow interruptions.

  • Delivers customized appointment reminders with easy cancellation or confirmation, plus rescheduling capabilities
  • Automates delivery of appointment status updates back into the EHR system in real time
  • Increases awareness of telehealth availability for patients needing to cancel or reschedule their in-person visit

Appointment Transportation
Help patients get to their next appointment on time using ride-sharing transportation reminders.

  • Allows providers to easily initiate rides-haring transportation services for their patients
  • Identifies scheduled patients that will require non-emergency medical transportation to their upcoming appointment
  • Asks customized screening questions to determine whether your patients qualify for non-emergency medical transportation coverage

Patient Payments
Accelerate patient balance collections using convenient bill reminders and flexible payment options.

  • Automatically alerts your patients of the current bill amount and/or any prior balances due for payment
  • Provides customized payment options, including the ability to submit payment online
  • Allows your staff to view all payment coordination activity within our platform’s secure dashboard

Financial Assistance
Reduce bad debt by identifying funding sources for uninsured patients prior to their next visit.

  • Provides your patients with a more comfortable method to disclose financial hardship in a timely and confidential manner
  • Increases awareness of financial assistance availability to your patients who may not realize they qualify for help
  • Automates collection of data required by funding sources using your financial assistance evaluation questionnaire

Reporting + Analytics
Translate patient data into actionable insights with analytics tools designed for flexibility and greater control.

  • Centralized reporting across your entire organization, including flexibility to drill down to different levels of granular detail
  • Modern visual interface providing access to integrated operational and patient experience KPI dashboards at a swift glance
  • Customizable alerts and notifications to proactively monitor KPI thresholds by receiving a notification when an alert is triggered