Job Description:

Odeza is looking for an experienced Implementation Manager with a healthcare consultant background who possesses in-depth knowledge of the revenue cycle continuum. This individual must have prior, hands-on responsibility for assessing, planning, implementing, and directing new business processes at a health system. In addition to strong client management skills, this candidate should possess a track record of successfully collaborating with cross-functional teams to meet project milestones and deliver measurable performance outcomes. An ideal candidate for this position enjoys working in a fast-paced team environment, can approach problem-solving challenges independently, has a strong attention to detail, and a passion for improving the healthcare experience.

Responsibilities:

• Manage the end-to-end implementation of Odeza’s solutions, serving as the primary business contact for clients and ensuring satisfaction
• Work directly with clients to document existing operational processes, and gather requirements needed to build product configurations for business rules, workflows, and data mappings
• Document and communicate project accomplishments, next steps, risks, and issues to client teams
• Assist in pre-go-live user acceptance testing (UAT) efforts by helping test, and responding quickly to issues that arise as a result of testing
• Build and maintain a strong knowledge of Odeza’s solutions, processes & procedures, and healthcare domain
• Help update and improve the Odeza technology implementation methodology as a whole, and contribute to Odeza’s organizational objectives
• Manage and track all project tasks using PM tools

Minimum Qualifications:

• Bachelor’s or Master’s degree in Business, Finance, MIS, or a related field
• 3+ years of experience in an implementation, customer success, or operational consulting role
• Experienced in project management (e.g., lead meetings, draft status reports, develop/manage project plans, track issues, identify risks, develop/monitor resource plans, etc.)
• Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
• General understanding of healthcare revenue cycle management (RCM), including patient access, registration/admission, and patient financial services
• Experience building relationships and managing client relationships
• Keen attention to detail, self-motivated, and service-oriented
• Strong social awareness and an outgoing, positive attitude
• Skilled at listening and at sending clear, convincing, and well-tuned messages (both verbal and written)
• Coachable, hungry for feedback, and dedicated to continuous self-improvement
• Ability and willingness to travel up to 50% of the time

Preferred Qualifications:

• Experience working with electronic health record (EHR) systems
• Experience conducting revenue cycle assessments, including reviewing current operations and conducting key interviews with client stakeholders
• Solid understanding of workflow systems and their application to customer business process improvement
• Dedication to remaining current with changes and advances in the healthcare industry
• Familiarity with using SQL for data querying and analysis

Job Description:

Odeza is looking for a results-driven Production Engineer with a passion for technology and operational excellence. As a member of our mission-driven health technology company, your primary focus is to ensure that the high-quality operation and long-term sustainability of Odeza’s technology solutions are maintained post-implementation. An ideal candidate for this position enjoys working in a fast-paced team environment, has a strong attention to detail, resolves issues quickly, and is comfortable working with open source tools (Java, MySQL, Dropwizard, etc.).

Responsibilities:

• Manage technical day-to-day production operations of Odeza’s technology solutions, ensuring the highest quality customer experience
• Ticketing management using customer service software
• Collaborate with internal account managers to prioritize client requests, understand timelines, pinpoint areas of risk, and define the technical requirements for achieving business objectives
• Perform extensive pre-production testing for all technical improvements/additions prior to deploying into the production environment
• Regularly communicate operational performance and issues to internal stakeholder groups, as well as our customers
• Monitor data integration processes and maintain system data health for all Odeza clients
• Monitor release management processes and policies relating to database implementation and support planning
• Tracking of metrics to help develop a trend analysis that will drive improvement in all areas of system support and operations
• Update product configurations for business rules, workflow, and data mapping using internal tools
• Identify, design, and implement internal process improvements, such as automating manual processes that minimize errors and promote scalability

Minimum Qualifications:

• Bachelor’s or Master’s degree in CS, MIS, Business or a related field
• 3+ years of experience in a technology support or implementation role
• Experience working with open source software and tools
• Excellent knowledge of database configuration, troubleshooting, and performance tuning
• Expertise in data integration and maintaining/enhancing real-time processes
• Strong understanding of relational database structures
• Ability to multi-task effectively, prioritize and execute a large number of end-user requests, and resolve issues quickly
• Exceptional analytical skills and demonstrable problem-solving and troubleshooting abilities
• Keen attention to detail, self-motivated, and solution-oriented
• Exceptional written and verbal communication skills
• Ability to work autonomously, but also within a team environment
• Strong interpersonal skills and an outgoing, positive attitude

Preferred Qualifications:

• Ability to analyze system performance and application issues in cloud computing systems
• Experienced in the analysis of healthcare data
• Solid understanding of workflow systems and their application to customer business process improvement
• Experience working with real-time data interface engines
• General understanding of healthcare revenue cycle management (RCM), including patient accounting, scheduling, and follow-up processes

Job Description:

Odeza is looking for an action-oriented Data Engineer with a passion for technology and analytics. As a member of our mission-driven health technology company, your primary focus is on enabling high-quality technology solutions for Odeza’s customers (both internal and external). An ideal candidate for this position enjoys working in a fast-paced team environment, can approach problem-solving challenges independently, has a strong attention to detail, and is comfortable working with open source tools (Java, MySQL, Dropwizard, etc.).

Responsibilities:

• Design, create, and execute data integration processes for feeding data into and out of Odeza’s system
• Perform extensive data validation/QA analysis within large datasets using SQL
• Build product configurations for business rules, workflow, and data mapping using internal tools
• Assist in pre-go-live user acceptance testing (UAT) efforts by helping test, and responding quickly to issues that arise as a result of testing
• Identify, design, and implement internal process improvements, such as automating manual processes that minimize errors and promote scalability

Minimum Qualifications:

• Bachelor’s or Master’s degree in CS, MIS, Business or a related field
• 3+ years of experience in an implementation, technology support, or technical consulting role
• Experience working with open source software and tools
• Proficient in using SQL for data querying, analysis, and script development
• Experienced in data integration and establishing real-time processes
• Strong understanding of relational database structures
• Ability to work on multiple projects at once, prioritize and execute a large number of tasks, and resolve issues quickly
• Exceptional written and verbal communication skills
• Exceptional analytical skills and demonstrable problem-solving and troubleshooting abilities
• Keen attention to detail, self-motivated, and solution-oriented
• Ability to work autonomously, but also within a team environment
• Strong interpersonal skills and an outgoing, positive attitude

Preferred Qualifications:

• Experienced in the analysis of healthcare data
• General understanding of healthcare revenue cycle management (RCM), including patient accounting, scheduling, and follow-up processes
• Experience working with electronic health record (EHR) systems
• Solid understanding of workflow systems and their application to customer business process improvement
• Familiarity with real-time data interface engines

Job Description:

Odeza is looking for an enthusiastic, self-motivated Sales Development Executive with a passion for fresh thinking and new technologies. As a member of our mission-driven health technology company, you’ll be selling innovative cloud software that helps hospitals and health systems run more efficiently. An ideal candidate for this position is highly organized with exceptional follow-through abilities, has experience in outbound B2B sales strategies, and thrives in fast-paced work environments.

Responsibilities:

• Own the outbound sales process including prospecting, initial contact, demoing, and closing
• Create and prioritize strategic target account lists across a range of medical specialties and geographies
• Set qualified meetings with decision-makers through cold calling to targeted accounts
• Conduct virtual product demos with prospects
• Leverage social media platforms to connect with prospects, mine for referrals, share content, and answer product-related questions
• Regularly follow up with prospects who aren’t yet ready to begin using Odeza
• Manage and track all sales activity using CRM tools

Minimum Qualifications:

• College degree and a desire to pursue a career in sales
• Keen attention to detail, self-motivated, and service-oriented
• Strong social awareness and an outgoing, positive attitude
• Skilled at listening and at sending clear, convincing, and well-tuned messages (both verbal and written)
• Ability to overcome objections using a range of persuasive tactics
• Proficiency at cultivating and maintaining a large network of relationships
• Coachable, hungry for feedback, and dedicated to continuous self-improvement

Preferred Qualifications:

• Expertise in cold calling or general lead outreach activities
• Experience selling cloud software (SaaS) to healthcare organizations
• General understanding of healthcare business processes and industry challenges
• Familiarity with social selling as a means for achieving quota and revenue objectives