Digital Patient Communication Platform

Helping hospitals and medical groups to reach patients like never before.

How Can We Help?

Our digital, text-based virtual agents empower health systems to do more with less – and look good doing it.

Engagement
For Everyone

We engage all of your patient population using readily available mobile channels and easy-to-follow prompts.

Real-Time
Integration

Our cloud-based platform enables you to leverage your data to automate any patient communication workflow.

Two-Way
Communication

We digitize your communications in a uniquely personalized manner using two-way texts, emails and IVR calls.

Innovative
Flexibility

Our platform’s use cases are highly configurable and can either be fully or partially automated – we’re flexible.

Explore Our Platform’s Use Cases

Secure, scalable and HIPAA-compliant communication workflows with no app downloads or portal logins required.

Interactive Messaging

Digitize patient conversations using a multichannel approach designed for the way people use their phones today.
  • Delivers personalized, two-way SMS texting, emails and IVR phone calls
  • Provides customized blast messaging for on-demand patient communications
  • Highly configurable and can easily integrate with other EHR applications to feed data back and forth

Workflow Automation

Radically improve patient journeys by speeding up manual processes and reducing variability in customer service.
  • Performs rule-based workflow tasks that provide your patients with instant access to an unlimited range of concierge services
  • Assists your staff by automating repetitive tasks, eliminating manual errors and managing workflow handoffs between different teams
  • Streamlines operations by connecting patient access, customer service and marketing workflows through a single platform
  • Enables providers to get the most out of EHR investments by using your existing data to make many complicated decisions simultaneously

Referral Management

Convert new or existing patient referrals to scheduled appointments without making outbound calls.
  • Expedites scheduling of referrals and orders by automating the majority of outreach coordination activities
  • Utilizes a multichannel contact approach that prompts patients to schedule their appointment
  • Consolidates referral scheduling activities into a single workflow, and automates delivery of status updates back into the EHR system

Patient Feedback

Collect valuable consumer insights and drive service recovery in real time with short mobile ratings.
  • Facilitates an easier, faster way for patients to provide timely feedback with 4x higher response rates than traditional methods
  • Delivers immediate insight into actionable opportunities to perform service recovery and grow patient loyalty
  • Provides details on what patients loved about their experience as well as the ability to post feedback to online review sites

Appointment Autofill

Keep provider schedules full by automatically backfilling cancelled or rescheduled appointments in real time.
  • Expedites appointment wait times by enabling scheduled patients to add themselves to a waitlist
  • Automatically gets waitlist patients in for an appointment as quickly as possible at times that are convenient for them
  • Intelligent digital workflow process that will automatically interpret and apply your scheduling template rules

Appointment Reminders

Reduce no-shows and gaps in patient care while also minimizing clinical workflow interruptions.
  • Delivers customized appointment reminders with easy cancellation or confirmation, plus rescheduling capabilities
  • Automates delivery of appointment status updates back into the EHR system in real time
  • Increases awareness of telehealth availability for patients needing to cancel or reschedule their in-person visit

Appointment Transportation

Help patients get to their next appointment on time using ride-sharing transportation reminders.
  • Allows providers to easily initiate ridesharing transportation services for their patients
  • Identifies scheduled patients that will require non-emergency medical transportation to their upcoming appointment
  • Asks customized screening questions to determine whether your patients qualify for non-emergency medical transportation coverage

Patient Payments

Accelerate patient balance collections using convenient bill reminders and flexible payment options.
  • Automatically alerts your patients of the current bill amount and/or any prior balances due for payment
  • Provides customized payment options, including the ability to submit payment online
  • Allows your staff to view all payment coordination activity within our platform’s secure dashboard

Financial Assistance

Reduce bad debt by identifying funding sources for uninsured patients prior to their next visit.
  • Provides your patients with a more comfortable method to disclose financial hardship in a timely and confidential manner
  • Increases awareness of financial assistance availability to your patients who may not realize they qualify for help
  • Automates collection of data required by funding sources using your financial assistance evaluation questionnaire

Reporting & Analytics

Translate patient data into actionable insights with analytics tools designed for flexibility and greater control.
  • Centralized reporting across your entire organization, including flexibility to drill down to different levels of granular detail
  • Modern visual interface providing access to integrated operational and patient experience KPI dashboards at a swift glance
  • Customizable alerts and notifications to proactively monitor KPI thresholds by receiving a notification when an alert is triggered